Shipping, Pickup, Return, Refund, and Exchange Policies

Shipping, Pickup, Returns, Refunds, and Exchanges

Thank you for choosing to shop with Edge Media Agency Inc, DBA Fredericksburg Texas Store. We want to provide you with the best shopping experience possible. Please take a moment to review our policies regarding shipping, returns, refunds, exchanges, and the relationship between our store and the sellers.

  1. Shipping: All shipping processes and arrangements are managed by the respective sellers whose products are listed on our store. Each seller may have their own shipping methods, timeframes, and associated costs. We recommend reviewing the Product Page and Seller Profile Page for specific shipping information provided by the seller before making a purchase. Sellers on our store ship to the contiguous United States only and excludes Alaska and Hawaii. 
  2. Pickup: Some Sellers provide customers with the convenience of a complimentary 'Store Pickup' option during the checkout process. Ordinarily, items are prepared for pickup within 48 business hours from the order date, with custom-made items possibly requiring longer lead times. Sellers will inform Customers when their items are ready for pick-up. Customers should reach out to Sellers for details about the designated pickup location and operating hours. To claim their items, customers must present a valid order confirmation and identification. Any modifications to the pickup timeline or policies will be promptly communicated by the Sellers. In cases where items cannot be picked up within the standard 48-hour timeframe, it becomes the responsibility of the Customer to notify the Seller and make alternative arrangements.
  3. Returns and Exchanges: Returns and exchanges are subject to the policies set by the individual sellers. If you wish to initiate a return or exchange, please refer to the seller's return policy on their Product Page and Seller Profile Page. It's important to note that sellers may have varying policies regarding eligibility, timeframes, condition of the item, and any associated return shipping costs.
  4. Refunds: Refunds for purchases will be processed in accordance with the refund policies established by the respective sellers. If you are eligible for a refund, the seller will handle the refund process directly. Please review the seller's refund policy on their Product Page and Seller Profile Page for specific details.
  5. Communication: For any inquiries or concerns regarding shipping, returns, refunds, exchanges, or the products themselves, we recommend reaching out to the seller directly. You can find the contact information for the seller under the product description or by visiting the Seller Profile here: Seller Profile.
We appreciate your support and encourage you to contact the sellers directly for any assistance you may require. If you have any general inquiries about our platform or policies, our customer support team is here to help.